Privacy Policy

The Lundquist Institute Privacy Policy

Last Updated: February 2025

Who is Collecting the Data?

The Lundquist Institute (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your personal information when you visit our website, opt into SMS communications, or interact with us in other ways.

By using our website, opting into SMS communications, or submitting your personal information, you agree to this Policy. We may update this Policy from time to time, so please review it regularly.

We may also provide additional privacy notices specific to certain services or products. If there’s a conflict between this Policy and those additional terms, the additional terms will apply.

What Personal Information is Collected?

The types of personal information we collect depend on your interactions with us. This may include:

Information Collected Through the Website and SMS Communications:

Identifiers: IP address, phone number, internet service provider, browser type, version, plug-ins, operating system, time zone settings, and other online identifiers.
Browsing Data: Pages visited, clickstream data, download errors, length of visits, page interaction (scrolling, clicks), and exit methods.
Account and Contact Information: Usernames, passwords, preferences, name, email address, billing address, shipping address, and phone number.
SMS-Related Information: Your mobile phone number and your interactions with our SMS messages (e.g., opt-in, opt-out requests, keyword responses).

Other Personal Information You Provide to Us:

Donations: Payment details and contact information when you make a donation.
Communications: Details shared through emails, phone calls, SMS, or other interactions with us.
Recruitment: Information provided when applying for a position with us.

We do not knowingly collect personal information from children under the age of 16.

How Will Your Information Be Used?

We may use your personal information to:

Communicate with you, including via SMS messaging (with your consent).
Process donations and payments.
Operate and secure our website and IT systems.
Protect against fraud or legal claims.
Improve your website experience.
Fulfill our contractual obligations.
Keep business records and maintain internal administration.
Analyze and improve our marketing efforts.
Provide customer support and manage your account.
Send you promotional content (with your consent).
Evaluate and recruit candidates for open positions.
Comply with legal and regulatory requirements.

How Long Will Your Data Be Stored?

We retain your personal information only as long as necessary for the purposes outlined in this Policy or as required by law. For example:

Donation and payment records: Retained for at least 7 years for tax and accounting purposes.
Marketing communications (including SMS): Retained until you opt out.
Website interactions: Retained for up to 2 years for security and performance analysis.

After the retention period, we securely delete or anonymize your data.

Will Your Data Be Shared with Third Parties?

We do not sell your personal information or share it for cross-context behavioral advertising. However, we may share your personal information with:

Affiliates and Subsidiaries: Other entities within The Lundquist Institute group.
Service Providers: Vendors providing SMS services, IT support, payment processing, data analysis, email services, or security.
Legal Authorities: Government agencies, regulators, courts, or law enforcement when required.
Professional Advisors: Lawyers, accountants, auditors, or consultants.
Corporate Transactions: Parties involved in mergers, acquisitions, or transfers of our business.

All third parties are required to handle your data securely and only use it as directed by us.

SMS Messaging Policy

By opting into SMS messages from The Lundquist Institute, you agree to receive text messages from us. These messages may include updates, donation requests, event reminders, or other information related to our organization.

START (Opt-In Confirmation Message):

When you opt into SMS messages, you will receive the following confirmation message:

Thank you for opting into SMS messages from The Lundquist Institute. To opt out at any time, reply STOP. Reply HELP for help. Messaging and data rates may apply. Message frequency may vary.

STOP (Opt-Out Message):

You can opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive the following confirmation message:

Thank you for opting out of SMS messages from The Lundquist Institute. No further messages will be sent to this number. To opt back in at any time, reply START. Message and data rates may apply.

HELP (Assistance Message):

If you need help, reply HELP to any SMS message. You will receive the following response:

Thank you for contacting The Lundquist Institute. We will be in touch with you soon. For immediate assistance, please contact https://lundquist.org/contact or call (424) 201-3000. To opt out at any time, reply STOP. Messaging and data rates may apply. Message frequency may vary.

Message and data rates may apply based on your mobile carrier. Message frequency may vary depending on your interactions with us.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies help us:

Remember your preferences.
Analyze website performance.
Enhance security.

You can manage or disable cookies through your browser settings. Disabling cookies may limit website functionality.

For more details, visit our Cookie Policy.

Your Rights Under the CCPA (California Residents)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Access: Request details about the personal information we have collected in the past 12 months.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of your personal information (subject to legal exceptions).
Opt-Out: Lundquist does not sell personal information or share it for cross-context advertising, but you have the right to opt-out if this changes.

How to Exercise Your Rights:

You can make a request by contacting us using the details below. We may verify your identity before processing your request.

You may also designate an authorized agent to submit requests on your behalf, but we may still verify your identity directly.

We will not discriminate against you for exercising your rights.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

How to Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us:

By Mail:
The Lundquist Institute
1124 W Carson St.
Torrance, CA 90502

By Phone:
(424) 201-3000

By Email:
privacy.policy@Lundquist.com

We are happy to provide this Policy in alternative formats upon request. Please contact us for accessibility support.

Thank you for trusting The Lundquist Institute with your personal information.